The Telecommunications Regulatory Authority of India or TRAI is the independent regulator established by the Government of India to regulate the telecommunications business in India.
In a recent survey conducted by TRAI on user satisfaction with their mobile service providers , Virgin mobile topped the list , with Vodafone (91.97) and BSNL(91.96) following it in order.Virgin Mobile is a brand used by many mobile phone service providers based in the United Kingdom, and operating in India, Australia, Canada, South Africa, the United States and France; the brand survived only briefly in Singapore.
The survey was conducted during October-November 2008 to reord user satisfaction on five broad parameters – pre-sales and sales, network availability, VAS, customer care, and billing.Only five telecom operators out of 11 have met the 90 percent quality of service benchmark.Reliance Communications and Tata Indicom also made it through.
The average waiting time to speak to a customer care representative of Airtel and BSNL was 4.8 minutes. Idea and Spice customer have to wait an average of five minutes with a Vodafone customer having to wait for 5.2 minutes.
If i had been in the TRAI team , i wouldnt have let vodafone made it to the list.For those who are curious about my anger on vodafone , read this .